Imagine you are working with a client and they made a request that you had to take back to your team and the team says we cannot do that. How would you handle responding to the client?

Most of us at one time or another have felt frustrated or impatient when dealing with customers. Can you tell us about a time when you felt this way and how you dealt with it? When do you think it�s appropriate to push back or say no to an unreasonable stakeholder/customer request?

What are the steps you take to remove roadblocks?

What is the most effective way to evaluate the quality of your product or service to your internal /external customer?

Give an example of a time you requested additional funding/budget to complete a project. Why was it needed? Did you try to figure out another approach? Did you get the additional resources? Why or why not?

What is the coolest thing you have learned on your own that has helped you better perform your job?

Give me an example of a time you used customer feedback to drive improvement or innovation. What was the situation and what action did you take?

Tell me about a time when you have been unsatisfied with the status quo. What did you do to change it? Were you successful?

Tell me about a time you were driving toward a goal and were more than halfway to the objective when you realized it may not be the best or right goal or may have unintended consequences. What was the situation and what did you do?

How would you convince a CEO considering using AWS to purchase GCP instead?

What is the most efficient way to qualify opportunities so we don't waste resources?

You want to open a pastry shop, how do you go about it?

How do you handle and prioritize feature requests from the customer?

Open a pastry shop.

Tell me about a time when you went above and beyond the call of duty for a customer. Why did you take the action you did? What was the outcome?

To try to meet the high expectations of our customers, we sometimes promise more than we can deliver. Tell me about a time when you overcommitted yourself or your company. How did you resolve the issue?

What are some strategies you would use to accelerate customer adoption of GCP?

Building trust can be difficult to achieve at times. Tell me about how you have effectively built trusting working relationships with others on your team.

A Customer Engineer won't work with you on new customer deployment, what do you do?

A customer is trying to move from private to public cloud. They are currently talking with another provider that has offered large discounts, how would you convince them to move to GCP?

A customer would like to migrate an existing ecommerce app to the cloud, how would you guide them?

An existing customer would like to purchase additional services/features. What steps do you take?

Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it?

Describe a time when you significantly contributed to improving morale and productivity on your team. What were the underlying problems and their causes? How did you prevent them from negatively impacting the team in the future?

Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?

Give me an example of a goal you've had where you wish you had done better. What was the goal and how could you have improved on it?

Give me an example of a radical approach to a problem you proposed. What was the problem and why did you feel it required a completely different way of thinking about it? Was your approach successful?

Give me an example of a time when you didn't think you were going to meet the commitments you promised.

Give me an example of how you have helped save costs or eliminate waste within your operation.

How do you improve customer satisfaction from x to y percent?

How do you influence long term strategic vision?

How does GCP compete with AWS and Azure

How would you position GCP as the most viable option?

If you had to change any of the features in GCP, what would those be and why?

If your customer was overcharged and they are upset, how would you make it right?

Leadership doesn't like your presentation, what do you do?

Provide an example of a creative deal you helped structure?

Provide an example of a time when you utilized data to increase customer spend?

Tell me about a decision for which data and analysis weren't sufficient to provide the right course and you had to rely on your judgment and instincts

Tell me about a time a customer wanted one thing, but you felt they needed something else. How did you approach the situation, what were your actions and what was the end result?

Tell me about a time that you strongly disagreed with your manager on something you deemed to be very important to the business. What was it about and how did you handle it?

Tell me about a time you were able to see around a corner for a customer?

Tell me about a time you were trying to understand a problem on your team and you had to go down several layers to figure it out. Who did you talk with and what information proved most valuable? How did you use that information to help solve the problem?

The CIO is worried about security issues, what would you tell them?

The CISO is worried about security issues, what would you tell them?

What company should we acquire in order to broaden the Google Cloud scope?

What type of enterprise contracts have you done?

Who do you think would be your most important internal stakeholders in this role and why?

Who do you think would be your most important internal stakeholders in this role and why? How does GCP compete with AWS and Azure

How did you win the deal?

How can GCP compete with AWS and Azure?

A customer is worried about security issues, what would you tell them?

Customer went cold on you, what steps would you take to address this situation?

Describe a time when you saw some problem and took the initiative to correct it rather than waiting for someone else to do it.

Give me an example of a time when you didn't think you were going to meet the commitments you promised, what did you do to make it happen?

How do you determine risk with a client?

How do you do work discovery?

How do you present to leadership?

How will you drive G Suite business in your target market?

How will you handle a small sized company differently from a medium sized business?

How will you help push mobile?

How would you convince a CEO considering using Microsoft Office to purchase G Suite instead?

How would you evolve a customer�s business using GCP?

How would you position G Suite as the most viable option?

Provide an example of a time when you used data to enhance/improve a project?

Provide an example of when you�ve been able to see around the corner to meet a customer's needs?

Tell me about a time you created a strong strategy to win over a new client?

Tell me about a time you didn�t close the sale. What did you learn from it and how did you apply that learning to close a future sale?

Tell me about a time you had a conflict with a client, how did you resolve it?

Tell me about a time you had a difficult teammate and how you won them over?

Tell me about a time you needed to get information and work completed from somebody that was not responsive, what did you do?

Tell me about an outcome that was not what you expected, what did you do?

Tell me about the most challenging successful negotiation you have had in your career?

What are the 3 most important components of forecasting?

What company should we acquire in order to broaden the our Cloud scope eg: GCP, AWS, Azure etc.?

What does customer transformation mean to you?

What is the most efficient way to qualify opportunities so we don't waste resources?

Who do you think would be your most important internal stakeholders in this role and why? How would you build trust with these stakeholders?

How do you keep everyone focused on the same deliverables?

How do you make decisions for Key Strategic issues?

How do you make sure you have strong goal alignment?

How do you move forward when you don't agree with the business decision/directive?

How do you move forward without all the data?

How do you set stretch goals?

How do you stay focused on the details and the strategic, bigger picture issues?

How do you uncover issues and solve for them?

Provide an example of when you used data to enhance/improve a project.

Tell me about a time when you took on something significant outside your area of responsibility. Why was it important? What was the outcome?

What are some of the methods you utilize for challenging others in a positive way?

Can you give me an example of when you've been able to see around the corner to meet a customer's needs or delight a customer with a solution or product they didn't yet know they needed/wanted?

Give me an example of a calculated risk that you have taken where speed was critical. What was the situation and how did you handle it? What steps did you take to mitigate the risk? What was the outcome?

Give me an example of your most difficult customer interaction and how you worked through it. What was the outcome?

Tell me about a time when you have worked against tight deadlines and didn't have the time to consider all options before making a decision. How much time did you have? What approach did you take?

Tell me about a time when you linked two or more problems together and identified an underlying issue? Were you able to find a solution?

Tell me about a time you had significant, unanticipated obstacles to overcome in achieving a key goal. Were you eventually successful?

Describe a time where you felt really strongly about something but ultimately lost the argument. How hard did you press the issue? What was your approach after you lost the argument?

How have you kept up to date with market and competitor trends, and used that information to improve your company's products / services?

Tell me about a time when you had to balance the needs of the customer vs. the needs of the business. How did you manage this situation?

Tell me about a time you were working on an initiative or goal and saw an opportunity to do something much bigger than the initial focus.

Tell me about an error in judgment you made in the last year or two, what it was and the impact of it.